Shipping Policy
Shipping Policy
At Ithaca Online Clothing, we are committed to delivering your order quickly, safely, and reliably. We understand how important it is to receive your items on time, and we work hard to process and ship every order with care.
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information so you can monitor your shipment. Delivery times may vary depending on your location and the shipping method selected at checkout. We currently ship within the United States. Standard shipping typically takes 3–7 business days after processing. Expedited shipping options may be available at checkout for faster delivery. Please note that shipping times are estimates and may be affected by weather, carrier delays, or high-volume periods. Shipping costs are calculated at checkout based on your location and selected shipping method. From time to time, we may offer free shipping promotions, which will be clearly stated on our website. If your package is lost, delayed, or arrives damaged, please contact us within 5 business days of delivery confirmation so we can assist you. We are not responsible for incorrect shipping information provided at checkout, so please double-check your address before placing your order.
Frequently Asked Shipping Questions
Orders are typically processed within 1–3 business days, excluding weekends and holidays. During high-volume periods such as sales, holidays, or new collection launches, processing times may be slightly extended. Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your package every step of the way. Standard shipping generally takes 3–7 business days after processing, depending on your location. If you select expedited shipping at checkout, delivery typically arrives within 1–3 business days after processing. Please note that delivery timeframes are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.
We occasionally offer free shipping promotions as part of special sales or seasonal campaigns. These promotions may require a minimum purchase amount to qualify, and eligibility details will always be clearly displayed on our website at the time of checkout. Shipping costs for non-promotional orders are calculated based on your location and selected shipping method. We strive to keep shipping rates fair and transparent, with no hidden fees added after purchase. If your package is delayed, marked as delivered but not received, or appears to be lost in transit, please contact us within 5 business days of the expected delivery date. Our team will promptly work with the shipping carrier to investigate the issue and provide updates. While we are not responsible for delays caused by the carrier, we are committed to assisting you in resolving any shipping concerns as quickly as possible. At this time, we currently ship within the United States only and do not offer international shipping.